Jessup and Associates is the national distributor for many vendors who manufacture products that have become household names. They are a successful marketing and sales company representing thousands of retail accounts across the United States. Their talented team is dedicated to building brand relationships
ATA Technologies Technical Support Center Answers Service Calls 24 hours a day, 7 days a week. Our Help Desk is staffed with experienced Technicians during normal business hours and On-call Engineers who are assigned to return calls and diligently work issues after hours. Our support team is located in Nashville, Memphis and Jackson Tennessee.
With the utilization of Remote Access tools, we are able to connect with the agent allowing the ability to diagnose hardware and software failures. In the event that onsite support is required, our support center has a process for dispatching a technician immediately or scheduling a time that is convenient for the client.
Perhaps the biggest benefit Jessup and Associates has seen is our ability to design and implement technology that meets their needs and improves their productivity. Our technology has helped centralize software and data, reduce downtime due to hardware failure, and offer a seamless experience across all device platforms.
ATA Technologies has designed and implemented a Microsoft Remote Desktop Services environment that is accessible both in the offices and while out of the office. All the data is housed in one location with redundancy to allow for high availability.
It is without any reservation that I recommend ATA Technologies. Their 24 hour / 7 days a week service gives me and my associates the assurance and security we need to know that when I if we encounter any IT issues at any time of the day, anywhere in the world, that ATA can address our problems remotely and in an expeditious manner.
Edward L. Jessup
Jessup & Associates, Inc
ATA Technologies provides Offsite Backup Services for the client to ensure data is recoverable and limit downtime expectations. The backup images are stored in an encrypted data container on-premise, as well as in the cloud. This protects against any disclosure of customer data in transit or while it is stored in the cloud. In the event of a catastrophic loss of the on-premise replication target, the entire data recovery set can be retrieved from the cloud vault.
The customer can rest assured that the cloud storage facility is secure and their backup images will always be available upon request, because the cloud storage site has gone through rigorous SOC1, SOC2, and SSAE16 compliance certification. These reports are available upon request by the customer.
As requested by Jessup and Associates, we have designed procedures for adding new users and removing users in an organized and documented process. Additionally, we provide all documentation to the Jessup and Associates executive management team, including detailed reporting on each technology asset, software solution, and computer system.